Warranty terms

All Musson Electronics Inc testers are supplied with a 2 years warranty against manufacturing and firmware faults. 

In the unlikely event of a problem, the video manuals at our web site provide some trouble shooting advices or you can contact us directly at web contact form.

Terms of the warranty

All testers have a 2 years warranty starting from the date of your purchase of a new product.

• The warranty is non-transferable and rests solely and exclusively with the original purchaser of the new product.
• The warranty is invalidated if the product is damaged through misuse and/or installed or operated incorrectly or damaged as a result of an external event such as a severe electrical surge such as caused by a lightning strike.
• The warranty is invalidated if the product is mechanically damaged, or LCD is broken while using.
• The warranty is valid if the fault is due to battery leakage of supplied batteries.
• The warranty is invalidated if the device was damaged in result of use of improper batteries, their leakage, exceeding voltage supply, etc.
• The warranty is strictly return to Musson Electronics Inc for repair or replacement. In the event that the same model is not available, Musson Electronics Inc shall replace with a comparable model, which offers the same or better functionality.

How to make a warranty claim?

Musson Electronics Inc assures continuous customer support. In the unlikely event of a problem our customer support team is here to help and can be easily contacted by email. If your unit needs to be returned to us we will do our best to minimize the time it takes and keep you informed at all times.

• Contact your original supplier of the product, or Musson Electronics Inc at web contact form.
• In order to make a warranty claim please provide us with the model, serial number and the firmware version of your product and add detailed description of the problem.
• Our service team will check the case to see if the problem can be easily resolved (for example by updating the firmware). If the issue cannot be resolved in the field, we will forward you instructions for sending us the device.
• If the device has valid warranty, it will be replaced at no additional fees.

What if my product is out of warranty?

Even if your device is out of warranty, we’re still here to provide you with full service and support. If you have a faulty product, please contact our customer support team at web contact form.

IMPORTANT: Please send us request mentioning model, serial number and the firmware version of the Tester.

Our service team will check the case to see if the problem can be easily resolved. If the issue cannot be resolved in the field, we will forward you instructions for sending us the device. The device will be repaired and fully serviced, including calibration.

Afterwards you will receive Invoice to pay for services, the unit will be returned to you with calibration certificate valid for two years, and repair warranty valid for 1 year *.

* Repair warranty is valid for 1 year if the total age of device in service does not exceed 5 years; otherwise repair warranty is 4 months.

My product has come damaged, what should I do?

Having received a parcel with equipment, please, examine it forthwith and properly to make sure that the products have come in good condition.

If you received your parcel with products of invalid condition, be it by the damage while transportation or other faults that do not depend on you, please immediately contact your sales manager directly or through the web contact form.

Musson Electronics Inc will replace the device for free of charge, and will do everything to minimize the time it takes.